Media Services
Some of the services that the Instructional Media Center department of Norco College
provides for faculty and staff include:
- Consultation for implementation of all classroom A/V technology
- P/A & A/V Setups
- Video and Audio Recording & Editing
- Technical Assistance
- New Technology Research
- Coordinate Equipment Installation
- Equipment Maintenance
- Video Conferences
- Teleconferences
- Laptop Cart Classroom Delivery (Please see policy and procedures for more info)
Policies & Procedures
In order to initiate a request for a media service for an event, please adhere to
the following guidelines:
48-Hour Notice is Required for all Media Requests
When filling out the request in 25Live, please include:
- Building
- Room Number
- Name of Requestor
- Contact Number
- Day/Dates of the event
- Time the event starts and ends
Note: Only one order per form. Multiple requests require multiple forms.
Equipment
The Instructional Media Center provides a variety of equipment for classroom delivery.
In order to schedule equipment for delivery please complete a request in 25Live at least 48 hours in advance. The following is a list of equipment available for delivery:
Projectors
Video Equipment
- LCD Display
- DVD Player
- Camcorder with Tripod
- Document Camera
Audio Equipment
- CD Player
- Public Address System
- Microphone
- Audio Recorder
Laptop Carts (Can only be requested in the following buildings)
- Applied Technology
- Humanities
- Industrial Technology
- Library
- Science & Technology
Miscellaneous
- Screen
- Easel/Pad
- Laptop Cart
- Laptop
Video Conferencing
Instructors and staff needing to schedule video conferencing sessions must submit
a ticket through the ServiceDesk to submit a video conferencing request.
Digital Signage
Please contact the Instructional Media Center to display any approved material on
the digital signage system located at the marquee. (Note: To request the creation of content, please contact the Public Information Officer
for Norco College.)
Equipment Repairs
Scheduling
Equipment repairs are provided in the order that the request for repair is received.
Please submit a ServiceDesk order to IMC requesting repair services or contact the Instructional Media Center.
Only equipment that has been purchased through IMC will be repaired. Equipment purchased
by departments without consulting the IMC will not be repaired, and it will be the
responsibility of the requesting department to obtain repair services.
LCD Projector Replacement Lamps
The Instructional Media Center provides LCD projector replacement lamp service in
the order that the request for lamp replacement received. Please contact the IMC to
schedule these services. The IMC will replace LCD projection lamps on projectors purchased
by / through the IMC. If the projector was not purchased by/through the IMC, the department
requesting assistance must obtain repair/replacement services from an outside vendor.
Purchasing Guidelines
In order to ensure compatibility with existing supported equipment, the Instructional
Media Center must be consulted before any equipment is purchased. Please submit a
ticket through the ServiceDesk to arrange a consultation. After providing details and reviewing the needs of the
department, the IMC will recommend the purchase of equipment and obtain a vendor quote.
If the quote is acceptable, the IMC will then work together with the requesting party
to generate a requisition for the purchase of equipment.
The timeline for the installing of new equipment is dependent on a variety of factors
including: type of equipment, vendor, location to be installed, inventory control
and room availability. Please contact the IMC for an approximation of availability
of new equipment.