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Technology Support Services

The Technology Support Services (TSS) team is pleased to support computing and audio/visual (A/V) devices purchased and approved by TSS to follow district standards to properly maintain and support them. The TSS team includes the IT, AV, and Helpdesk groups.

Employees in need of technical support, please submit a ticket request through the Helpdesk request and provide the asset tag number of the equipment, contact information and a brief description of the issue. This is the required process and preferred contact method for all employees. Other ways to request support are via helpdesk@rccd.edu or calling (951) 222-8388.

Students can also request support are by using the Contact RCCD Technology Helpdesk form or calling (951) 222-8388.

RCCD Helpdesk

Reach out to the RCCD Helpdesk team for service calls, creating and routing tickets, and tier 1 tech support. Support is available to both students and employees.

  • Hours: Monday through Friday, 7 am - 6 pm

For Students

 

The student helpdesk offers basic technology and account support with multifactor authentication, portal access, account issues, and more.

For loaned devices, contact the office who owns the device. Else, receive support with password resets or student record requests through Admissions & Records.

For Employees

 

Any employee can submit their own Helpdesk requests/tickets by going to the Helpdesk and logging in with your employee email and password. ServiceDesk provides options to request technology and facility support from any device at any location. If you need assistance creating a ticket, you may also:

  • Contact the district Helpdesk by email.
  • Call (951) 222-8388 and press option 3 when prompted.

 

 

 

NC Student Technology Support

We live in a digital world — and academia is no different. To navigate through your college experience you will need, to varying degrees, to use technology we provide, including: 

  • Student Email
  • Portals
  • Software 
  • Hardware 
  • Wi-Fi 
  • Printing 
  • Additional Resources 

NC employees do not work on personal equipment or software — for security, liability and safety reasons.

Technology Video Tutorials 

Accessing Software and Online Courses 

While YouTube and the internet can help you solve certain problems, the links below can help you resolve issues or just be more confident when working with the technology. Still stuck? Contact the Helpdesk  and we’ll do our best to answer your questions. 

What's My Balance? How Do I Make a Payment?

 
Student Email and Access to Office 365

 
 

Hardware and Software

Supply and Student Discounts

Some programs supply their students with computer hardware (if required for study). You also have the option to purchase your own computer hardware and/or software at discount. The Foundation for California Community Colleges College Buys site provides discounts for hardware and software purchases for students and employees. TSS does not offer support for personal devices or purchases.

 

Software on Personal Computer

College-supplied computers come with all required software already installed. For your personal system, you can download Microsoft Office 365 applications from inside your RCCD Single Sign-on Portal. Check with your department about additional specific applications. Adobe offers a student rate when you provide your student email address. TSS does not offer support for personal devices or purchases.

Wi-Fi Access & Printing

Connecting to Wi-Fi
Norco College has two wireless networks, administered by RCCD, to provide internet access on campus: 

  • Wireless Network: rccd
      • This is the recommended wireless network for all employees and students using personal devices.  Students and employees receive free internet connectivity for up to 5 personal devices while on campus through the RCCD Wi-Fi network. Simply log in with your RCCD full email address as username and password. 
  • Wireless Network: rccd_guest
      • The rccd_guest wireless network allows guests to use their personal or company device(s) to access the internet. Standard guest access allows internet access in 90 minute intervals. Restrictions including high-bandwidth streaming services, questionable content, and resources that may negatively impact RCCD instructional and/or operational use, are applied.  This wireless network should be used by visitors. 
      • Elevated guest access requires a sponsored guest account created by Helpdesk. Elevated access includes less access and speed restrictions. If you require Elevated guest access, please contact the department that you are working with and ask them to submit a work order through the Helpdesk. Please allow 24 hours to process. 

Printing

There are a number of labs and engagement centers around campus that allow you to print. Rules and fees may vary — some programs require printing, which may be included as part of your materials fee. Check with your instructor or department for more information. General copy and print services for students are available inside the Digital Library. Additional printers can be found around campus. Ask our department for more information.

Additional Resources & Support

Contacting Technical Support

Please contact our Helpdesk for technical support as this is the recommended contact method for all employees and students.